Ordering from Trees
- How to Order
- Discounts & Deadlines
- Sales Tax
- Shipping Schedule
- Shipping Charges
- No Pickups
- Out of Stocks
- No Returns
How to Order
Order from our online catalog. Enter your email address and ZIP Code to enable ordering. Our secure check-out takes all major cards.
Three methods to build your order:
- Browse the catalog, and order from the Quick View box.
- Read individual pages, and order at the bottom.
- From a marked-up paper catalog, use our simple form to enter stock numbers; we’ll confirm the name and price.
To place an order by mail, please use the Trees 2023 order form from the center of our catalog, or download a copy.
We do not take fax or phone orders.
We assign available plant stock to all orders based on the sequence in which the orders are received.
Discounts & Deadlines
Volume Discounts: To encourage you to order early, and to go in on an order with friends and neighbors, we offer discounts based on item subtotal.
The volume discount deadline is Friday, January 13, 2023. Sorry, no volume discounts on later orders.
Discounts apply to orders shipped to one address only.
over $100 - 5% discount
over $300 - 10% discount
over $600 - 15% discount
over $1200 - 20% discount
The scionwood order deadline is February 17, 2023.
The final order deadline (except scionwood) is March 3, 2023.
We accept Visa, MasterCard, Discover and American Express cards, and Fedco gift certificates. Payment must accompany all orders. (Except, government agencies and non-profit organizations should call us at 207-426-9900 to set up your Purchase Order before you order.)
For mailed orders, we accept checks and money orders as well as cards.
We will charge your card when we receive your order. We will bill or refund you for any adjustments as each order is completed.
Orders shipped to Maine addresses pay 5.5% sales tax. Because of the Supreme Court decision in June 2018, we must collect local taxes in states that require us to do so.
TAX EXEMPT? Farms and retailers: We need a copy of your state resale certificate or farm exemption, otherwise we must charge sales tax.
- For mail orders, send us a photocopy of your certificate.
- For online orders, please email us at email@example.com with a scan of your tax exemption certificate before placing your order.
|Maine addresses||Pay 5.5% sales tax on Adjusted Total|
|CO, MA, MD, MI, UT, VA||Pay your local tax rate on Adjusted Total|
|AK, CT, GA, IL, IN, KY, MN, NC, NJ, NY, OH, PA, RI, VT, WA, WI, WV||Pay your local tax rate on Adjusted Total plus Shipping|
2023 Shipping Schedule
Scionwood and early rootstock orders ship around March 13, depending on weather and conditions. Only scionwood twigs and grafting rootstocks can be shipped during this period; scionwood is only shipped mid-March.
Regular orders placed by our March 3 deadline ship approximately March 28 through early May. We begin with warmer areas, working our way to coldest areas last. We cannot accommodate specific ship date requests or guarantee your order will arrive on a certain day. If you are out-of-town during our shipping dates, consider having your plants shipped to a friend or neighbor to care for them until you return.
Surplus Sale orders ship in the order in which we receive them after we have completed all regular order shipments. We will begin shipping Surplus Sale orders in early May and we will notify you of your estimated ship date as we approach that time. Sorry, we cannot expedite Surplus Sale orders or combine them with existing orders.
How long will it take for my order to arrive? Once your order leaves our warehouse in Maine, please allow 1-3 business days for delivery in the northeast, and 3-7 days for locations further west. You will receive an automatic email confirmation with a tracking number when your order ships.
We ship via FedEx or Priority Mail, our choice unless you specify. We strive to make our shipping charges fair, and it is a challenge. Since most packages we send with trees and shrubs are subject to expensive charges for oversized boxes and heavy weights, we have a category of small and light items that cost less to ship.
Small & Light shipping applies only to orders in the Lower 48 that exclusively contain item numbers beginning with L: perennials, bulbs, strawberries, rhubarb, hops, asparagus, scionwood and more. If you order other items in addition to these, you must pay the higher shipping rate.
|All item #s in your order begin with L: Maine Small & Light flat rate||$10|
|Otherwise, Maine regular flat rate||$25|
|Alaska, Hawaii, or addresses that require postal delivery|
|Adjusted Total up to $129||$27|
|Adjusted Total > $129||21% of Adj Total|
|All other U.S. states|
|All item #s in your order begin with L (Small & Light shipping)||Adj Total up to $59||$10|
|Adj Total > $59||17% of Adj Total|
|Otherwise, Regular Shipping||Adj Total up to $147||$25|
|Adj Total > $147||17% of Adj Total|
Fees for order changes ($10) are additional (see Terms and Conditions for information about our order change and cancellation policies).
No More Pickups (Sorry!)
We are no longer offering a pickup option.
Out of Stocks
We fill all orders on a first-come first-served basis. Some customers wonder why we don’t contact them when something on their order is out of stock. We understand the disappointment. Some of our stock arrives in November to be stored through the winter, but much more of it arrives in early spring just before—or even during—shipping. When we don’t know about a shortage or crop failure or damage until the last minute, it’s impossible to contact customers individually. We will issue you a refund. Please accept this as a condition of ordering.
When dealing with live plants, we can never be certain that we can fill your entire order. If something becomes unavailable, our default mode is to substitute a similar variety because most people prefer a similar tree or plant to a refund. On the order form, if you indicate you don’t want any substitutions, we’ll send a refund. You’ll have the option to donate some of your refund to the Maine Heritage Orchard.
If you order apples, please indicate whether you will accept the same varieties on similar rootstocks.
No returns. If you bought it, it’s yours! Please see our limited guarantee for defective products, only.
Still have questions? Call 207-426-9900 or send an email to firstname.lastname@example.org.