Fedco Trees Guarantee Policy
Please inspect your order upon receipt and notify us immediately if something is missing or incorrect.
Occasionally, plants incur damage during shipping. If limbs or tops are broken, prune to the next good bud. The plant will do fine. We guarantee to ship you a plant that is healthy, will leaf out, and is true to name.
We expect that you will care for the plant from the moment it arrives, plant it in a timely fashion, water it (about 1" per week after bud swell) and protect it. Because we have no control over growing conditions such as weather, soil, cultural practices, pests, wildlife, or weed whackers, we cannot guarantee a plant’s survival past leaf break.
Inevitably, some plants die through no fault of yours or ours. If a plant dies during the first growing season, contact us and we will work with you to determine what went wrong. If you see no sign of life, scratch the outer bark with your fingernail. If the inner bark is green, the tree is still alive. Some plants take longer than others to break dormancy, so you may need to be patient.
If you have thoroughly cared for the plant and it dies, we will refund the cost of the plant. If you prefer a replacement, we may ask you to pay for the shipping. In some cases, we may choose to split the refund with you. We are partners in the endeavor of filling the planet with plants and we want you to succeed. Don’t hesitate to contact us and we’ll do our best to troubleshoot your plant problems.
Claims must be made no later than July 31st of the year the plant was received.
We limit our liability in all instances to the purchase price. The liability of Fedco Seeds, Inc., for breach of warranty, or any loss or damages arising out of the purchase or use of our products, including loss or damages resulting from any negligence whatsoever on our part, or strict liability in tort, shall be limited to the purchase price. By acceptance of the merchandise, the buyer acknowledges that the limitations and disclaimers herein described are conditions of sale, and that they constitute the entire agreement between the parties regarding any warranty or liability. Failure to assert claims within the aforementioned time frame renders this warranty null and void.