Frequently Asked Questions
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- Can I order by phone?
- No. You may order by mail or internet. To keep our product
costs low and our order filling accurate, Fedco does not take
orders by fax or over the phone.
- How can I request a catalog?
- We take catalog requests only by phone or mail. Catalog
request info. When you place an order with us, you are
automatically added to our mailing list.
- I requested a catalog. Where is it?
- We mail the Seed catalog (which also contains Moose Tubers
seed potatoes and Organic Growers Supplies) in late November
and early December. It takes a while for bulk mail to reach
its destination. After December we send Seed catalogs when
requested until mid-March or until we run out of them. We
mail Tree catalogs by bulk in late September and Bulb catalogs
in early June.
- Why does it take 1-2 weeks before seeds or supplies
are shipped? Why can’t they be shipped immediately?
- We fill each order in the same order as we receive it and
as quickly as possible. During peak season—January-April
for seeds and supplies—it takes time to work through
the piles of orders we receive each day. More often than not,
we ship these orders within a week of receipt.
- Do you sell gift certificates?
- Yes. Send a check for the certificate amount and specify recipient’s
name, where to send the certificate, and whether we should
include a catalog. Please note that gift certificates can
be used only with paper orders; we cannot process them with
- Why are there deadlines for ordering?
- Fedco is a seasonal company. Only Organic Growers Supply operates
year-round. We primarily serve customers in the northeastern
United States and our schedules correspond to the growing
season in our part of the world. Link
Seasonal operation helps us keep our prices low by maximizing
our efficiency and our sanity intact because we do different
things at different times of the year.
- Can I order products from any division on one
- No. Fedco has different divisions that operate on different
seasonal schedules and out of different warehouses. It helps
keep our costs down, and prices low, if orders are sent in
on each division’s own order form.
- Can I combine totals from different divisions
to get a discount or a higher discount?
- No, each division has a different discount schedule and discounts
apply only to each divisional order form.
- Can I come and shop in your store?
- We are primarily a mail-order business and do not have a retail
store. You may shop at the Organic Growers Supply warehouse
in Clinton, Maine, on Wednesdays or Fridays from 9 to 3 (January-April)
& on Tuesday, Wednesday or Thursday from 9 to 3 (May-December).
You may shop at the Fedco Seeds warehouse in Clinton, Maine,
on Wednesdays or Fridays from 9 to 3 (January-April) &
9 to noon (May-September). Click here for directions to our warehouses.
Our big annual retail events
are the Tree
Sale and our booth at the Common
Ground Country Fair in Unity, Maine, and our Bulbs
pickup and surplus sale day.
- Do I have to be a member of the Cooperative,
or part of a group, to order?
- No, we welcome orders from anyone. If you order as part of
a group you could save money. All our divisions offer discounts
based on dollar volume; see the Ordering Information page
for each division for specifics (Seeds,
- Is seeds shipping really free?
- Yes, for orders $30 and over. Orders under $30 pay $5. Cover-crop
seeds (item numbers in the 8000s) from Organic Growers Supply,
are subject to OGS shipping charges.
- How do I calculate shipping for my order?
- Each division has its own shipping rates. (Seed
order info, Organic
Growers Supply shipping chart, Moose Tubers shipping chart, Trees
shipping chart, Bulbs
- Can I get an express shipment?
- No. We fill each order in the same order that we receive it
and do not have systems in place to expedite orders.
- Why can’t my tree order be shipped in
September or March instead of April?
- Fedco Trees operates on a seasonal basis to keep costs and
prices low. Most of the trees and plants arrive at our warehouse
in March. We begin pulling and packing orders in the first
week of April. April is the only time when all of the products
are available to be shipped.
- Why can’t my potatoes be shipped in early
- Potatoes arrive at our warehouse in March. We repack them
before orders can be pulled and shipped. Since Fedco is located
in central Maine we also need to wait for the weather to warm
up before we can ship potatoes without fear of them freezing
- Are all of Fedco’s seeds organic?
- No. Approximately 30% of the seeds Fedco sells are certified
organic. The certified organic varieties have an ‘OG’
after the variety name.
- Are any of Fedco’s seeds treated with
- No. Fedco does not sell any treated seed.
- Does Fedco sell any genetically modified seeds?
- No. Genetic
- What if something is missing from my order?
Or if I received the wrong item?
- First, see if the item is marked ‘back-order’
(coming later) or ‘out-of-stock’ (not available
and your total has been credited). If it is marked received
on your invoice, it is our error. Please fill out the correction
form on the back side of your pick sheet. We will send the
item or a refund promptly and we will return the form.
- What if my tree/shrub/plant arrives dead or
- Fill out the correction form on the back of your invoice and
send it to us by mail. We will replace the plant (if possible)
or send you a refund. Generally we do not have replacements
available after the Tree
Sale. If you waited several weeks for the plant to break
dormancy and it did not do so, you can send the correction
form, or write for a refund, or you can let us know that you
would like to order a replacement for no charge on the following
year's order. Please let us know of any problem within 30
days of discovering it. Please note that since we have no
control over the conditions in which a plant is planted or
tended we cannot extend our guarantee of a live plant across
- What if my seed does not germinate well or is
not true to type?
- Please email seed quality remarks to CR Lawn: email@example.com
- Does Fedco ever donate outdated seeds?
- Yes. Typically, we donate seeds in late January or February
(once we've determined what's available). Most of our donations
come from small lots of seed not worth testing, seed that
does not pass federal germination standards (but is still
reasonably viable) or seed that has some other issue (such
as off-types). In recent years we've focused primarily on
local requests as the need in Maine alone has outstripped
what we have to donate. Please send a written request (including
where to send the seed) by the end of December. We cannot
respond in advance as to the availability of donated seed.
- Can I get a letter that my seeds are GMO-free?
- We do not knowingly carry any genetically engineered seed.
See the Safe Seed Pledge and our policy. You can combine your
invoice with our pledge for your documentation.
- Can I get a letter that the products I buy are
allowable for organic certification?
- Your invoice is your documentation that we are a certified-organic
here to view our certificate. Seeds and seed potatoes
labeled ‘OG’ are certified organic. Some of our
amendments and supplies are on the national list or the OMRI
list, but it is your responsibility to check with your certifier
about the allowability of any product.
- May I return something I ordered in error?
- You may not return seeds, potatoes, or nursery stock. You
may return an Organic Growers Supply item in good condition
for a $5 restocking fee.
- How do I plant my seeds?
- Information about planting and cultivation is in the beginning
of most Seed catalog sections and is posted online as the
additional information link in most seed descriptions. Organic
Growers Supply lists books with information about diverse
aspects of gardening and farming.
- What varieties should I plant?
- Talk to your neighbors or your local extension service about
plants that do well in your area. We give as much information
as possible in our descriptions, but it is relative to our
central Maine location.
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